Refund & Cancellation Policy
This policy explains when you can cancel and receive a refund for services purchased from Adileh Consulting LLC ("we", "us") through najwanadileh.com or by invoice. If you have signed a client agreement with us, the refund and termination terms in that agreement apply and prevail over this page. Free sessions involve no payment and are not covered by this policy.
1. AI Personal Brand Accelerator (program)
- Within 7 days of payment and before Session 1: full refund, less payment processing fees.
- After 7 days of payment and before Session 1: refund less a 20% non-refundable booking fee, which covers onboarding and reserving your place in the program.
- After Session 1 has taken place: no refund, except as set out in the termination clause of your client agreement.
2. Rescheduling and missed sessions
- Each session may be rescheduled once, with at least 48 hours' notice.
- Arriving more than 15 minutes late without notice counts as a missed session, and the session is counted as delivered.
- A session cancelled by us is always rescheduled and is not counted.
3. How to request a refund or cancellation
Email contact@najwanadileh.com with your name, the service purchased and the payment date. We reply within 5 business days. Approved refunds are returned to the original payment method within 10 business days; your bank may take longer to show it.
4. Payment disputes
If you have a problem with a payment, please contact us first at contact@najwanadileh.com so we can resolve it quickly. Opening a chargeback or payment dispute for a service that was delivered, or that is covered by this policy, without first contacting us, is a breach of these terms.
5. Language
This policy is available in English and Arabic. If the two versions differ, the English version prevails.
6. Contact
Adileh Consulting LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
contact@najwanadileh.com